Terms & Conditions

1. Who you are contracting with

“WebSettled”, “we” and “us” mean the supplier trading as WebSettled identified in your written quote and order confirmation. That confirmation will give the supplier’s full legal name, geographical trading address and contact details before you enter into a contract. Contact us at hello@websettled.co.uk.

Our service is principally intended for business customers. A business customer buys mainly for their trade, business or profession. A consumer buys mainly outside those purposes. Your actual circumstances determine your status; these terms do not remove consumer rights.

2. The special-offer package

The offer is £129 for initial web design and setup and £200 for each 12-month hosting period, including one eligible standard domain and SSL for the agreed website. The total package price for the first year is £329; later years are £200 at the advertised renewal rate, subject to the renewal rules below. These advertised amounts are total prices, including VAT where applicable. Optional extras are quoted separately and require your agreement.

The package covers one one-page website with the sections, content and functions agreed in writing. It includes initial design and setup, connection of an eligible domain, SSL and hosting for that website. It is not an unlimited design, development or maintenance service. Extra pages, e-commerce, booking systems, paid software, email mailboxes, bespoke integrations, extensive copywriting and other work outside the agreed brief are excluded unless listed in the quote.

The offer is subject to suitability of your brief and our availability. We confirm eligibility, scope, payment dates and anticipated delivery before accepting an order. We may change or withdraw the offer for future orders; this does not change an accepted order retrospectively.

3. Orders, payment and project delivery

An enquiry through this website is not an order and does not commit you to payment. A contract is formed when you accept our written quote and these terms and we confirm acceptance in writing. The confirmation states when setup and hosting payments are due and when the hosting year begins. Hosting begins when the site goes live, unless you expressly agree an earlier start date in writing.

We may wait for agreed payments, complete content and necessary access details before beginning or publishing work. You must supply accurate business information, approved text, suitable images and timely feedback, and confirm that you have permission to use all material you provide. You are responsible for checking contact details, prices, claims, legal notices and content before approving publication.

We agree the initial design brief, revision scope and delivery timetable before starting. Requests that change an approved brief, or substantial revisions after approval, may need a new quote. We tell you before undertaking chargeable extra work. Delays caused by missing content, delayed feedback or third-party access can move the timetable; we will explain any material effect.

4. Small changes only after setup

The annual package includes reasonable minor updates to the existing one-page website. Examples are correcting a short passage of text, changing opening hours or contact information, replacing a supplied image within the existing layout, or updating an existing service or price.

No full redesign is included after initial setup. Changing the overall style, branding, layout or structure; adding pages, major sections or functionality; replacing substantial amounts of content; rebuilding the website; and repeated development work are outside this allowance. Technical troubleshooting caused by unauthorised changes, third-party plugins or services may also be separately chargeable.

Send change requests by email. We assess them reasonably against the existing brief and their scale. This is not an unlimited or on-demand editing service. If a request is more than a small change, we explain the scope, price and timing and obtain your written approval before carrying it out. No unagreed extra charge is added. This restriction does not limit our responsibility to correct work that does not meet the agreed contract or your statutory rights.

5. Included domain: standard, reasonably priced names

The £200 annual package includes one standard, non-premium domain whose registration and renewal costs are reasonably priced for this package. Eligibility is at the WebSettled owner’s discretion, exercised reasonably and confirmed in writing before payment or registration. We consider ordinary registration and renewal prices, the extension and supplier charges. If your preferred domain is not eligible, we offer an eligible alternative or quote the additional cost for you to accept or decline before any purchase.

Premium or aftermarket names, broker or auction purchases, multiple domains, unusual registration requirements, high renewal prices and third-party transfer or restoration charges are not included. Availability is not guaranteed until registration is completed. You must check spelling and ensure your chosen name does not infringe another party’s rights.

The included domain is renewed while the annual package is active, paid and the domain remains eligible. If the registrar’s costs materially increase, we explain the position and any proposed additional charge before renewal. We do not charge an extra amount or change your domain without your agreement. If no agreement is reached, we give reasonable notice and the opportunity to transfer or renew it independently before expiry.

Where the registry permits, you will be recorded as the domain registrant and WebSettled may administer it on your behalf. Domain registration and renewal are subject to the relevant registry/registrar rules. A registered name may be non-refundable by the registrar, but this does not automatically remove a consumer’s statutory refund rights.

6. Annual hosting, renewals and ending the service

The hosting package runs for 12 months from the agreed start date. We send a renewal reminder and invoice before expiry. Renewal is confirmed by your agreement and payment; there is no automatic card charge under these terms. Tell us before renewal if you do not want another year.

If the renewal price or included scope is changing, we give at least 30 days’ notice where reasonably possible and seek agreement before the new period. You may decline renewal. We do not increase the agreed price part way through a paid year without your agreement.

If you choose to end hosting during a paid year, tell us in writing. Outside the 14-day policy below, voluntary cancellation does not normally entitle a business customer to a refund for the unused period. Consumer statutory remedies, any more favourable agreed terms and refunds due to our breach remain unaffected.

If a payment is overdue, we contact you and ordinarily allow at least 14 days to resolve it before suspension. We may suspend immediately where reasonably necessary for unlawful use, a serious security issue or a material threat to other services. Suspension or cancellation can make the website and associated services unavailable; we explain the reason and steps to resolve it where lawful and practical.

Before service ends, request any export or transfer you need. We give reasonable cooperation with transfer of your domain and available website files. Additional migration work is quoted and agreed in advance. After termination, hosting data may be deleted following at least 30 days’ notice, unless earlier deletion is legally required or agreed. Domains can expire if renewal or transfer is not arranged.

7. 14-day cancellations and refunds

Our voluntary policy for business customers

You may cancel the initial package by emailing us within 14 calendar days after the contract is agreed. We refund the payments received, less the initial setup fee of £129 once the agreed setup work has been completed, and the actual, non-recoverable cost of a domain already registered or renewed at your request. If setup is only partly completed, we retain only a reasonable proportion of the £129 for work actually performed; if no work has begun, we do not retain a setup charge. A domain not yet purchased is not deducted.

We provide an itemised calculation. Domain costs are not deducted twice, deductions do not exceed the amount you paid, and we do not add a separate cancellation penalty. Any refund is paid without undue delay and normally within 14 days after your cancellation notice, using the original payment method unless you agree otherwise. This voluntary policy applies to the initial order; any statutory cancellation rights on renewal remain unaffected.

Additional protections when you are a consumer

If you are a consumer entering a qualifying distance or off-premises service contract, you normally have a legal right to cancel without giving a reason within 14 days after the contract is made. We supply the required information and confirmation before you commit. If legally required information is missing, your cancellation period may be longer.

We do not start chargeable services during that period unless you expressly request it. If you request an early start and later cancel, any permitted deduction is limited to a proportionate amount for services actually supplied, calculated against the agreed price. The £129 setup fee and domain cost are not automatically non-refundable for consumers. We only retain a domain cost where the law permits it, the required information was supplied and the relevant express request or consent was obtained. No deduction is made merely because the registrar refuses us a refund.

If a separately identified service is fully performed during the cancellation period, the right to cancel that service ends only where the legal requirements for your prior express request and acknowledgment are met. Early access to any separately supplied digital content requires any consent and acknowledgment required by law. You never lose mandatory rights simply by submitting an enquiry or accepting general terms.

Where consumer law requires a full refund, we provide it. Refunds due to faulty service, failure to perform or other statutory remedies are assessed separately from a change-of-mind cancellation. Nothing in this policy excludes or limits your statutory rights.

How to cancel

Email hello@websettled.co.uk with a clear statement that you wish to cancel, your name, order or website details and the date of your order. Sending a clear cancellation notice before the deadline is sufficient; you do not have to use a particular form.

8. Content, ownership and transfers

You retain ownership of content and materials you supply. Once the agreed design/setup charges are paid, you may use the completed website for your business and request available site files for transfer. Your right to use third-party software, fonts, images and plugins is subject to their licences. WebSettled retains ownership of its pre-existing tools and reusable components and grants the rights needed to use them as part of your website. Third-party intellectual property is not transferred to you.

Do not publish unlawful, misleading, abusive or infringing content, distribute spam or malware, or use the hosting to harm other systems. You are responsible for your business’s legal notices, privacy/cookie disclosures, claims and regulated activities; we implement requirements that are expressly agreed within scope. Tell us promptly if you discover inaccurate content or a security concern.

We ask for permission before identifying your website in our public portfolio where required; any agreed confidentiality restrictions take priority. Customer and enquiry data should be handled according to applicable data-protection law. Where we process personal data on your behalf, any required processing agreement will be confirmed separately before that processing begins.

9. Hosting, third parties and reasonable limits

We provide the agreed services with reasonable care and skill. Hosting relies on infrastructure and third-party providers; planned maintenance, security work and outages may interrupt availability. We use reasonable efforts to resolve problems, but do not promise uninterrupted service, a particular search ranking, sales, leads or business results. SSL encrypts connections; it is not a guarantee that a website can never be compromised.

Hosting is for the agreed small-business one-page website. If your site needs unusually high resources or creates a security risk, we explain the issue and agree an appropriate solution or additional package before charging more. Any backup frequency, retention or recovery commitment must be specified in the order confirmation; keep copies of your own business content. This does not excuse a failure to exercise reasonable care or meet an agreed backup commitment.

We are not responsible for problems caused solely by your unauthorised edits or an independent third-party service outside our control, except to the extent our own failure to meet the contract contributed. We notify you about material delays outside our reasonable control and seek a practical solution. If we cannot provide the agreed service, any refund or termination rights are assessed fairly and according to applicable law.

10. Liability and your rights

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded or limited. Consumer rights to reasonable care and skill, repeat performance, price reduction and other mandatory remedies are preserved. We remain responsible for foreseeable losses to consumers caused by our breach, subject to applicable law.

For business customers only, and to the extent the law allows and the limitation is reasonable, our total liability arising from a contract is limited to the total fees paid or payable under that contract for the 12-month period in which the relevant event occurs, including the setup fee if applicable. We do not accept liability for indirect or consequential business losses, or loss of profit, revenue or anticipated savings, to the extent such an exclusion is lawful and reasonable. These business limitations do not override an express commitment in your order or the protections in the preceding paragraph.

11. Complaints, changes and governing law

Contact hello@websettled.co.uk with your order details and a clear description of any concern. We aim to acknowledge complaints within five working days and provide a considered response within 14 days, or explain why more time is needed. If a consumer complaint cannot be resolved, we will provide information about a relevant approved alternative dispute-resolution body and state whether we are obliged or willing to use it. This does not restrict your right to go to court.

These terms and the written order confirmation form the agreement. An expressly agreed, more specific scope or service commitment takes priority over general wording, but cannot override mandatory legal rights. Later website updates apply to future orders; material changes to an existing contract require appropriate notice and agreement. If a term is unenforceable, the remaining terms continue so far as lawful.

The contract is governed by the law of England and Wales unless mandatory law requires otherwise. A UK consumer retains the protections of mandatory law in their place of residence and may bring proceedings in their home courts where applicable. Business disputes are subject to the courts of England and Wales, except where mandatory law provides otherwise.